Support

Email deskcomrade64@gmail.com. In the app, Settings has Share support log, which lets you send the log with your message. The log is only shared if you choose to.

Which pads work?

Works with PitPat walking pads that show up in Bluetooth as PitPat-T (tested on the DeerRun BA16-B). Some pads that use the PitPat app, including some SupeRun and DeerRun models, use a different Bluetooth protocol and are not supported yet. Pads that use other apps (such as FTMS pads) are not supported yet either.

Not sure about your pad? Turn it on, close the PitPat app, and open StepDesk. If StepDesk has not found your pad within a minute, your pad is not supported yet. Email us with your pad's brand and model, and you can request a refund from Apple at reportaproblem.apple.com.

The app can't find my pad

Turn the pad on, stand it close to your iPhone, and allow Bluetooth for StepDesk in Settings (StepDesk shows an Open Settings button if Bluetooth permission is off). Close the PitPat app, since a pad usually talks to one app at a time.

My walks are not in Apple Health

Open Settings, Health, Data Access & Devices, StepDesk, and allow writing workouts, distance and active energy. A walk is saved when you end it.

No heart rate

Wear your Apple Watch, or connect AirPods that measure heart rate, and allow StepDesk to read heart rate in Health.

Try it without a pad

On the welcome screen choose Try demo, or turn on Settings, Demo mode. Demo walks are not saved to Apple Health.

Safety

Keep your pad's own remote or stop button within reach. StepDesk stops the belt over Bluetooth, which can drop.